Program Delivery @ American Airlines · Open to Project Controls, PM and PMO roles

Rokhaya YagueAviation Program Delivery and Project Controls.

Program Delivery · Project Controls · Aviation

I turn multi-million-dollar aviation initiatives into precise, data-driven rollouts — bridging corporate strategy and frontline ramp operations.
Program delivery lead at American Airlines, owning scope, schedule, budget and vendors for a $25M handheld device transition across 375+ airports.

View WorkDownload RésuméContact →
Rokhaya Yague — Aviation Product & Program Leader headshot
ROKHAYA YAGUE / 01
Program Value
$25M Program
Airports
375+ Airports
Fleet
16,000 Units
Target
Q4 2026
[ 01 ]PROFILE

Corporate strategy meets the ramp.

Aircraft parked below the wing at an airport gate — ramp operations
BELOW THE WING / RAMP

I operate at the intersection of program delivery and airport operations. My day is split between translating complex business needs into precise functional requirements for IT teams and gathering feedback from the crews who use the hardware we ship.

What my résumé won't tell you: my love for aviation runs deep. Being an aviation geek means I'm naturally curious about how complex systems fit together — and I bring that same energy to every product and team I support.

01Schedule & Budget Control
02Cross-Functional Stakeholder Alignment
03Large-Scale Deployment Strategy
04Asset Management & Reconciliation
05Risk, Issues & Governance
06Vendor & Procurement Oversight
07Airport Operations Insight
Based · Dallas, TX · Open to relocation
[ 02 ]CAPABILITIES

A toolkit built for disciplined program delivery in aviation.

Focused on stakeholder alignment, operational analysis, and disciplined deployment at global scale.

Program & Controls

Schedule Sequencing/Budget Forecasting/Risk & Issue Registers/Requirements Definition/Status Reporting/Stakeholder Alignment

Aviation Operations

Airport Planning/Gate & Flight Analysis/Below-the-Wing Ops/Ramp Device Management/MDM Policy

Delivery & Procurement

Go-Live Readiness/Vendor Oversight/Coupa Procurement/Asset Accountability/Inventory Reconciliation

Tools & Platforms

Excel (Advanced)/Smartsheet/Azure DevOps/Coupa/Power BI/Tableau/Airportal/Oracle Data Marketplace/Microsoft 365

Credentials & Languages

CAPM, PMI (exam April 2027)/English & French (native)

CAPM, PMI candidate — exam April 2027 · English and French (native)

[ 03 ]SELECTED WORK

Flagship initiatives & operational frameworks.

01 — 03
Handheld Device Transition
ACTIVE

Handheld Device Transition

End-to-end execution of a $25M handheld device transition across 375+ hub, spoke, regional and international airports. Owns scope, schedule, budget, two vendors and governance across IT, Safety, Mobility, Policies and Procedures and airport operations.

Impact16,000 unit fleet transitioning toward a Q4 2026 completion target, coordinated across 30 stakeholders.

Program ManagementSmartsheetCoupaVendor Ops
Precision Device-Allocation Model
IN ROLLOUT

Precision Device-Allocation Model

Allocation model built on Airportal flight schedules, gate charts and peak gate utilization. Moves hubs and spokes from shared pool to 1:1 allocation and sizes regional and international stations on CT47 devices.

ImpactModeling projects a 20 to 30% smaller fleet, protecting a $25M investment and preventing frontline shortages.

AirportalOracle Data MarketplaceExcelOps Analytics
Inventory Reconciliation Framework
ADOPTED

Inventory Reconciliation Framework

MDM based reconciliation process that surfaces dormant and unaccounted devices ahead of the refresh cycle, with structured feedback loops with airport personnel.

ImpactGives the program a verified device count before each refresh decision.

Asset ManagementStakeholder FeedbackReportingMDM
[ 04 ]CHRONOLOGY

From live flight operations to a $25M program.

Four years in aviation across airline operations, UN procurement and aviation safety — now leading enterprise program delivery at American Airlines.

  1. Coordinator, Customer Experience Product Support · American Airlines

    Program delivery lead, handheld device transition

    Apr 2025 — Present · United States
    • —Program delivery lead since January 2026 for a $25M handheld device transition across 375+ airports and a 16,000 unit fleet, targeting Q4 2026 completion.
    • —Took full accountability for scope, schedule, budget and stakeholders after the product owner and supporting analyst left the program.
    • —Builds the rollout schedule in Excel and Smartsheet, sequencing vendor shipments and dispatch requests against station readiness milestones.
    • —Runs risk and issue registers, decision logs and status reporting for 30 stakeholders across IT, Safety, Mobility, two vendors and stations.
    AirportalAzure DevOpsCoupaMDMSmartsheet

  2. Operations Liaison · Air Transat

    Aug 2023 — Feb 2025 · Montreal, QC
    • —Coordinated live operations between flight operations, ground handling providers and airport authorities across the transatlantic network in real time.
    • —Designed standardized communication protocols for cross functional teams, improving the consistency and accuracy of operational reporting.
    • —Led stakeholder communication during weather disruptions, major delays and system failures, limiting operational and passenger impact.
    Airline OpsIROPSStakeholder CommsCrisis Management

  3. Senior Project Management Assistant (6-Month Contract) · United Nations Office for Project Services (UNOPS)

    Dec 2022 — Jun 2023 · New York, USA
    • —Delivered the UNOPS e-tendering platform go-live on schedule and in full compliance with United Nations procurement standards.
    • —Trained 50+ external bidders and redesigned the submission workflow, reducing submission errors by 20% after transition.
    • —Ran feedback loops with bidders that improved platform usability and submission accuracy.
    E-TenderingProcurementChange Management

  4. IOSA Intern, Operations, Safety and Security Division · International Air Transport Association (IATA)

    Mar 2022 — Sep 2022 · Montreal, QC
    • —Reviewed audit registration packages against IOSA safety standards, supporting 30+ audit registrations in six months.
    • —Built quarterly auditor performance reports in Power BI to track throughput, trends and compliance evidence.
    IOSAAviation SafetyPower BICompliance

  5. Marketing & Communications Intern · Traduction Serge Bélair

    Jan 2021 — Apr 2021 · Montreal, QC
    • —Planned and managed the 2021 publishing calendar for webinars and social media, and ran publishing for LinkedIn and the corporate website.
    • —Grew the LinkedIn audience from 2,896 to 3,065 followers, nearly 6%, in four months.
    MarketingContentBrandLinkedIn

  6. Public Affairs and Communications Intern · Merck Canada

    Jun 2020 — Sep 2020 · Montreal, QC
    • —Authored and reviewed press releases and communication materials for major announcements and crisis management.
    • —Monitored and reported media coverage of COVID-19 government updates to senior leadership.
    Public AffairsMedia MonitoringCrisis Communications

/ Education

  • B.Sc. Communications & Politics
    University of Montreal · Montreal, QC
    2021
  • Certified Associate in Project Management (CAPM) candidate
    Project Management Institute
    Exam April 2027
  • Masterclass '21 — Marketing, Project Management & Consulting
    Humanise Collective · Remote

    Designed and executed a 360° marketing strategy, managed production budgets, and delivered pitch decks through workshops and expert-led sessions.

    Mar — Apr 2021
/ Résumé

Want the full flight plan?

Open to project controls, scheduling, project management, PMO and capacity planning roles in aviation and capital programs.

Download RésuméLinkedIn
[ 06 ]CONTACT

Let's move something forward.

Recruiters, product leaders, aviation and logistics teams — if you're building an initiative that needs someone to bridge strategy and operations, I'd love to hear from you.

rokhayayague12@outlook.com+1 (609) 200-2067